Terms & Conditions

Cottage Terms & Conditions

TERMS & CONDITIONS As the person booking this holiday, you are responsible for ensuring your party complies with these Terms and Conditions of booking, and also those on the ’Welcome Pets!’ sheet if you are bringing a pet.

PAYMENTS At the time of booking, a non-returnable deposit of £100 per cottage is required. The balance is due at least six weeks prior to the arrival day. We reserve the right to cancel the booking if the balance is not paid by this date. Payments can be made by credit or debit card over the phone, or BACS to our bank account.

Cancellation Conditions
If the booking is cancelled less than 42 days before arrival then a charge equal to 50% of the stay will be made.
If the booking is cancelled less than 14 days before arrival then a charge equal to the full booking amount will be made.
If the booking is cancelled 42 or more days before arrival then a charge equal to £100 per booking will be made.
In the event of a no show or booking reduction (after arrival date) the full cost of the booking is charged.

OCCUPANCY A cottage may only sleep up to the number of guests it is advertised for, except for one additional child / baby, by prior arrangement. There is no extra charge for a cot but it must be booked in advance and you will need to bring bedding for it with you. There is a charge for an extra single bed complete with bedding and towels. This must be booked in advance. N.B. some bedrooms do not have sufficient room for an extra bed.

The holiday booked may not be transferred or sold to another party.

We do not take stag or hen parties unless we are notified of this in advance and have agreed to it.

Under 18's must be accompanied by their parents or legal guardians

PETS Please read the additional ‘Welcome Pets!’ information sheet.

SMOKING Smoking is not allowed inside the cottages or any of the public buildings e.g. launderette.

CANCELLATION If you have to cancel your holiday, please let us know as soon as possible. If your holiday start date is more than 6 weeks away, then you will not be liable to pay the balance. If the booking is cancelled less than 6 weeks but more than 2 weeks before arrival, then a charge equal to 50% of the stay will be made. If the booking is cancelled less than 2 weeks before arrival, then a charge equal to the full booking amount will be made.

We strongly recommend you take out holiday cancellation insurance to protect you against possible loss.

In the unlikely event that the accommodation booked becomes unavailable and we have to cancel, our liability is limited to a full refund, including the deposit, although we would give you the option to transfer to an alternative cottage if we have one available.

CORONAVIRUS / COVID-19 OR SIMILAR OUTBREAK If government legislation prevents you from coming, then you will be given a full refund or you may choose to book another date, subject to availability and payment of any difference in cost. If you or anyone in your party show any symptoms of the virus within the 7 days prior to your due arrival day, or have been in the presence of anyone with the virus in last 14 days prior to your due arrival day, then you must all stay at home. You must phone / email us as soon as you know that you cannot come. You may arrange another stay subject to availability and payment of any difference in cost. If you or anyone in your party experiences any symptoms after arrival, you must all return home immediately and self-isolate at home. You must advise us as soon as possible by telephone / email that you are leaving. There will be no refund for the remaining days which you had booked.

ARRIVAL & DEPARTURE Your cottage will be ready for you from 4.00pm. If you will be arriving after 6pm please advise your estimated time asap in advance to ensure someone will be here to welcome you. Please vacate the cottage by 10.00am leaving it clean & tidy.

DAMAGE & BREAKAGES Please report any damage or breakages to us as soon as you can and allow us access e.g. for cleaning a carpet before a spill stains. We reserve the right to charge you where there is significant damage or where we feel reasonable care has not been taken. You are responsible for supervising your children and your pets to ensure they do not damage our property. Pets must not be left unsupervised in the cottage or grounds.

UNREASONABLE BEHAVIOUR We have the right to refuse to allow access to a cottage to anyone who we feel is unsuitable to take charge of it. In such cases all monies paid will be refunded as soon as reasonably possible, the contract will be terminated and we will have no further liability. In the event of guest misbehaviour during occupancy, we reserve the right to terminate the let without any refund of letting monies. Misbehaviour specifically includes but is not limited to drunken behaviour, abusive behaviour, smoking in the cottage or other buildings, undue noise and dog barking.

LIABILITY We want you to have a safe and happy holiday so please take care, especially of your children.

Familiarise yourself with where the steps, light switches, fire extinguisher and fire blanket are. Advise us immediately if any of the alarms become low on battery power. Do not leave children unattended in the cottage or grounds. Do not let them play with the blind cords or lean out of the upstairs windows. Do not allow them to stroke other visitors’ dogs without their permission. We do not accept liability for injury or damage or loss of guests’ property, cars and contents and you agree to indemnify us from all actions, claims, costs & proceedings, including legal fees, arising from your acts or omissions, or those in your party, whilst on our property.

DATA Any data collected from this booking may be kept on a computer. It will not be disclosed to any third party.

SUGGESTIONS & COMPLAINTS We want you to really enjoy your stay here. Your beds will be made up and your cottage will have been thoroughly checked, however if we have missed something, or something breaks or stops working while you are here, please let us know as soon as possible so that we have opportunity to rectify the situation. If you have any suggestions for our improvement, please tell us. Please tell your friends about all the things which you loved here!

Thank You!

Camping Terms & Conditions

As the person booking this holiday, you are responsible for ensuring your party complies with these Terms and Conditions of booking, and by booking you are confirming that you and your party will adhere to them.

We do not take stag or hen parties and no large group bookings unless we are notified of this in advance and have agreed to it.

Under 18's must be accompanied by their parents or legal guardians

NOISE This is a quiet site. No noise or music between 22.00 - 7.30 hours. No outside music at any time.

PITCH Maximum of 4 people per pitch, subject to payment of the fees. All units and pitch extras must fit within the borders of the pitch, including guy ropes. Pitch sizes are approximately 10m x 10m (tents & caravans) or 12m x 8m (motor homes). A double pitch may be booked, subject to availability and payment of an additional fee.

GROUNDSHEETS All awnings must have breathable ground-sheets. No tarpaulins or plastic sheeting.

ELECTRIC HOOK UP Subject to availability and payment of the fee. Supply is 8 amps/1.8kw at any one time. No domestic kettles, hairdryers or heaters. High consumption domestic appliances will cause electricity supply to trip out.

DOGS Well-behaved, supervised dogs are welcome, subject to payment of the fee. They must be kept on a short lead or tethered at all times. Dog mess must be cleared up immediately. Dogs can be exercised in the dog exercise field and the adjacent forest. No dogs in the Recreation area. If your dog causes injury or distress to staff, other guests or their pets, or damage to the site, you will be asked to leave immediately and no refund will be made. We reserve the right to charge you for repairing any damage caused by your dog. Dogs must not be left unattended on site. We do not accept liability for any injury or damage, either to your dog or caused by your dog, or the loss of your dog, and you agree to indemnify us from all actions, claims, costs & proceedings, including legal fees, arising from your acts or omissions, or those in your party, whilst on our site.

CARS One car may be parked on or beside your pitch, subject to ground conditions. Additional cars must be parked in the car park. No vehicular movement on the campsite between 22.30 hours and 7.30 hours. Vehicles can be parked in the top car park near the gate if you need to leave early or return late.

BARBECUES & FIRES Must be raised at least 30cm off the ground. No open fires. Charcoal or gas BBQs only. No burning of wood, paper or plastic whatsoever. No inflammable liquid. No Fire Pits unless used with spark guard which is kept in place at all times when lit. No BBQs inside tents, caravans or motor homes. FUMES CAN KILL. Dispose of used charcoal safely in metal bins provided.

BOOKING & PAYMENT At the time of booking, a deposit equivalent to 2 nights' rental is required to secure the booking, or full payment if booking a Bank Holiday weekend. Any balance due must be paid at least 28 days prior to the start day. We reserve the right to cancel the booking if the balance is not paid by this date. No reminders are sent. Payment can be made by Credit or Debit card on-line when booking, or over the phone. Cheques are not accepted.

ARRIVAL & DEPARTURE Arrival between 14.00 and 20.00 hours. If you will be arriving after 18.00 hours please advise us. On arrival, check in at Reception and obtain your Pitch No. Tents must be pitched before dark. Departure before 11.00 hours, leaving your pitch free of all rubbish.

CANCELLATION If more than 28 days before the start date, you will not be liable to pay any balance outstanding. If cancelled more than 7 days before start date, the amount paid for the first night will be retained and the balance refunded. If less than 7 days, no refund will be made. We recommend you take out holiday insurance to protect yourself against possible loss. In unlikely event that we have to cancel, our liability is limited to a full refund of all monies paid.

UNREASONABLE BEHAVIOUR We have the right to refuse admission. In such cases all monies paid will be refunded as soon as reasonably possible, the contract will be terminated and we will have no further liability. In the event of guest misbehaviour during occupancy, we reserve the right to terminate the booking without any refund of monies paid. Misbehaviour specifically includes, but is not limited to, undue or out of hours noise, inconsiderate or abusive behaviour, drunkenness, smoking inside buildings, dog aggression or barking, not picking up your dog’s mess immediately.

LIABILITY AND SAFETY Please take care. The site is a natural environment and the ground may have ruts, branches on which you can trip etc. There is barbed wire on perimeter fencing. Familiarize yourself with where the steps are and where the water and fire points are. We do not recommend parking or pitching underneath trees, especially in times of high winds. We do not accept liability for injury or damage or loss of guests’ property, cars and contents and you agree to indemnify us from all actions, claims, costs & proceedings, including legal fees, arising from your acts or omissions, or those in your party, whilst on our property.

DATA Any data collected from this booking may be kept on a computer. It will not be disclosed to any third party.